The Gist
- Slow industry progress. Most websites still fail basic accessibility standards despite years of awareness and pressure.
- Growing legal risk. State and federal laws are expanding, and lawsuits or demand letters are hitting both big and small organizations.
- Vendor accountability rising. New rules are pushing responsibility onto tech providers, especially in public sector work.
Progress in improving digital accessibility compliance in the customer experience space has been grindingly slow. And that’s putting it politely. According to the annual WebAIM Million survey, 95% of the top million website homepages fail to meet the AA-level of WCAG 2 guidelines, the de facto global industry standard for digital accessibility compliance. This eyebrow-raising figure has changed little over five years.
